Impact of Technology on Tourism

Impact of Technology on TourismTechnologies are factors that impacts on how any business is operated. Therefore, for each victimisation of new technologies, a business may have to tot every last(predicate)y transfer their operating process. The change of applied science lead affect the bearing a company carries out business.Through the ages the plump and tourism perseverance has veritable significantly with the tuition of new engine room. On a global home plate new technology has changed the guidance of tourism. In the dark ages travel on land was in bes or chariots and small boats was used to travel on sea. Tourism and pleasure travel was in existence but otr active during this time, but by the mid(prenominal)dle of the Middle Ages, overlarge material bodys took on a new breeding with the main purpose of traveling to europium for religious purposes. Travel in the 18th century was by extravagantly society people mainly to visit spas a study leader which in l ike path pass ond affectionate events, games, dancing, gambling and sea-bathing. With the development of railway in the slow 1830s, direct contribution of major seaside resorts was established and gave every wholeness an opportunity to travel as demand for vacation travel grew. The first publicly advertise excursion train developed by Thomas Cook, who was then looked upon as the first travel agent and now owns one of the largest travel chest in the world.As the have for technology grew throughout the years, various inventions took center and join ond the travel and tourism industry. Leading into the 20th century where basis of motorcar and the first twin engine aircraft which allowed for the travel of large number of people in 1958. Tourist discovered increasing approach to a growing array of destinations with the great increase of technological advancements in the mid and late 20th century.Communicating technology aid in make airline increasingly accessible from the prom otion of destinations to attracting travelers attention to enabling crying(a) reservations and payment collections. Through the significance of communicating technology, advance(a) tourism is amply equipped with the office to communicate their benefits and to sell themselves to authority visitors. On degenerate those potential visitors can reach saddles of interest at their chosen destination. In 1953, through the introduction of communication technology airline reservation way slinked directly with travel and booking agents. This brought about a generous increase in the tourism according to the learning and teaching network. this link make the entire booking process more easier and efficient as more airlines capitalized on it.As the improvement on technology increased modern internet allowed tourer quick and easy access to information such as travel destinations, lodging and dining options at the destination, up to the piece wait time and making reservations in advanc e departing for their chosen destination. The use of telephones besides allowed travelers quick contact without ever experiencing a busy signal or getting out pf bed. It also allowed for the collection of payment from prospective travelers before departing for the destination. According to the journal of information technology and tourism, modern communication technology likewise 21st century developments in mobile telephone technology allows for advertising of attractions at various tourist destinations to target visitors.The impact of technology in the travel and tourism industry is enormous as more and more travelers can compare and look for all agreeables of information usable on the internet about potential destinations. As stated by China daily, according to John Liu , the executive vice-president and head of greater chins at Google, 85% of travelers do their research on the internet about potential destinations and the average traveler does 55 online searches for bookings , travel guides and visas before a booking.What seemed to be impossible ion the pas like the impact of global positioningSystem on how airlines operate, self-check in of luggage, online bookings and so much mire is now at chip in execute acceptable. Though technology has totally transformed the travel and tourism industry, according to the daily observer, it stills requires considerable financial investments and in addition tourist destination must continue to provide innovations in customer do, attractions and economical development to continue producing attractive destination despite the numerous avenues for promoting of the area. place the pros and cons of friendship ground tourismA community implies individualistics with some kind of collective responsibility and the ability to make decision by typical bodies. Community establish tourisms that in which topical anesthetic residents of mainly rural areas overhear tourist to visit their community with the provision of ove rnight accommodation. Although community found tourism has it advantage, there are also disadvantages which will both be outlined. As well as stating how community establish tourism has wedge the country.Advantages of community based tourismAllows education and training growth of topical anaesthetic anaesthetic people.Integrates the lifelike beauty and the daily life of rural communities.Allows tourist and topical anesthetics a chance to experience another(prenominal) cultures.Promotes productive sustainable practices within its tourism offerings. humanity of job and economical development.Each individual in the community learns to work as a team in order to take the community in welcoming and hospitable manner.Local people become educated in all aspect of managing the business of tourism.Persons no daylong have to depend on livestock as a sole(prenominal) source of income.Income generated can be used on national and topical anesthetic levels to better educate, improve g roundwork, fund conservation efforts, promote more responsible tourismand aid in the benefits of tourism projects.Interest to conserve the nourishment environment will be on the increase of local residents. opposed exchange generated.Development of skills for local people.Local businesses, shops, restaurants, recreational facilities, natural attractions,, cornerstone and transport network all receive benefits from the gains.Wealth creation and access to essential dishs such as water, sanitation, transport and telecommunications.Disadvantages of community based tourismInfections and diseased can be brought to a host destination. softness of local business owners to compete with large corporations.Degrading of local foundation set in place due to the overbearing of heavy concern of cars and tour buses.The host community left behind to pay for patch of damages as more or less of the dough return to their own countries in situations involving tourist oriented corporationsDestru ction to the natural home ground and resource in the community.May not be as medically advanced.Lack of find for local cultures such as tourist walking through local market in bathing suit. This not provided offends but contributes to the undermining of social standards.Loss of potable water, loss of animal populations and the spread of disease and infection resulting from the over production in the form of water and air pollution, litter and frequent overflow of sewage systems.Increase in crime, mostly minuscule theft and pick pocketing and sometimes sexual assault.Luxuries such as heated up water for bathing that is not available to local residents in communities oft cause tension surrounded by local population and tourist.Some large resorts take away from the small scale instead of giving to local communities.Impact of community based tourism on the country as a wholeWhile it is grand one widespread scale for the future development of the country as it open doors of oppor tunities for Jamaicans as a a whole. The effect on the developments of community based tourism has contributed positively and negatively on the country. The economic, socio cultural and environmental impacts on the country are as follows.Increase employment and technologyImproved prime(prenominal) of lifeBetter health care and educationImprovement of the infrastructureCreation and attraction of foreign exchangePreservation of plants, botanical gardens, animal, etcUtilization of natural resources as attractionsCreation of tours, hiking, ecotourism. Enjoying the natural environment without taking do exchanging anything wrangle barriers broken down encourage entrepreneurshipExposure to other cultures and social standards cultural preservationExposure with other music formsBlack market occupationCultural erosionExposure to STDs and stisIllegal vendingEnvironmental abasement and depletionPollutionDamage to natural resources, illegal removal of plants, deforestation nettlesome distribu tion of wealthGreater possibility for negative foreign fascinate on economyNeglect of local recreation facilitiesIs community based tourism an alternative type that can be used to exchange the Jamaica Tourism Product and provide Jamaica with a competitive advantage?A community is seen as individuals with some kind of collective responsibility and the ability to make decision by representative bodies. Though not having seemly management bypass local residence the benefits gains from community tourism. As explained by Alicia Knight community tourism is a type of tourism own and operated by the people in the community. Thought community tourism trainfully to work closely with mainstream tourism, it is the right type of tourism needful to provide Jamaica with a competitive advantage.The way forward is to get our own local people educated about their own cultures, hereditary pattern, environment and the tourism product. For example, most large resorts use foreigners at top level m anagement post. By doing this the gains are not used in Jamaica as most of their pelf are returned to their host country. But when local people are instruct with the requisite skills needed and sure are educated about tourism and its product. The tourism industry no longer have to view locals a sonly capable of doing lower level work such as, bellhops, laundresses, gardeners and waiters just to find out a few.The income and gains generated from having employ more locals in the industry improve the infrastructure of the country, enhance the community and improve the character of life of locals, thus the profits are spread within the country which also means that Jamaica would be facing less depth as there would be a balance in the national reserve.Who is better capable of teaching and introducing visitors to our heritage and culture? Who is best able to help protect the countrys natural habitat and resources? Certainly only Jamaicans can ensure visitor satisfaction in all aspect of offering them the opportunity to explore Jamaica safely and act with our people through community based tourism. In leading the way for the future development of the country through the importance of sustainable development can only be achieved by diversifying the tourism product to accept all the special interest types of tourism through community based tourism.Discuss the importance of delivering quality do in the hospitality industryAccording to Lazer and Payton 1999, the rake of quality customer service is one of the major challenges facing hospitality theater directors and will be an essential condition in the emerging, keenly competitive global hospitality markets. For thru delivery of quality hospitality service, which involves people, management of people and interactions between provide and guest the building blocks of quality service in hospitality must have proper and good management and maintenance.When quality service is be delivered, hospitality businesses gain in profit rewards that will unimproved the quality of the service been provided, increase the guests sensing of them, enhance the market and guest satisfaction and word of mouth advertising. Thus, it is important to continue improving quality service delivery systems and train and clear staff, develop procedures to deliver what guest want, evaluate and modify service delivery systems, consider the guest being served, determine what the guest desires and see rewrite systems which should focus on exceeding the guest expectations.For hospitality businesses to more efficaciously manage and maintain the delivery of quality of service, hospitality managers will need to identify and outline operational and significant strategy and in effect, focusing on the encounters that makes a difference to the experience of each guest.Raise to the point questions that are important to the quality of service such as Is service limited to a luxury package or does it include figure travelers? Which staff members are involved in providing the service?What skills do they need? What training is been provided? How committed are they to service goals? Is team co-operation or individual passment required? What staff members deal with what guest? argon the staff presentations and appearances curb? What attitudes is appropriate, friendly, open, helpful, warm service, efficient, unconstructive, uninvolving or unthreatening service? Are the interfaces between different functional areas fully operations? Are the criteria for success clear defined? Is everyone involved aware of guests needs and concerns? Is the information necessary to move effectively to guests needs readily available? Is the appropriate technology being fully used? Are the necessary systems to support the encounter in place? Is there adequate home to handle each of the activities such as waiting, completing forms, storing or handling luggage and assembling tours? Did the kinetics of the exchange proceed smo othly? Have employees been given the training needed? Does the structure of the organization help or hinder performance/ Are the service providers given the facilities and financial and human support needed? Do service providers have the appropriate attitude? Is the right emphasis being place on service quality? Do any languages or cultural barriers exist? Is the management style and marketing orientation appropriate for the task?The importance of the delivery of quality service involves not only being specific of and for a particular thing but also involves giving the strength and encouragement needed to keep business from move or sinking. It requires knowing exactly where the service encounters will occur and if the space is appropriately designed to facilitate the encounters. There also have to be a watt in which hospitality managers get things done and their ideas unionized to work together. Most importantly, since the people who work in the industry are involved in providing q uality service. It is of major importance to train and empower staff by providing incentives and reward systems for task performed.As read by Postma and Jenkins 1997 using internal and external measurements to monitor the quality of service in hospitality industry will outline the technical , process, functional and relational, and experient quality in hospitality industries. For the importance delivery of quality of service in the travel and tourism hospitality businesses, it involves direct and to the point questions that will allow clear decision making by hospitality manager to improve services provided and to meet the challenges faced by hospitality industries. station differences between service delivery in hospitality industry and service delivery in other businessesJust as hospitality businesses, other business offers quality service delivery. There are no differences as for the delivering quality customer in any business as one would have to.Be visible as soon as a custome r entersGreet the customer in a friendly manner and maintain professionalismShow that you are willing to help and listen conservatively if the customer has an enquiry always be cheerful and courteous put on sure to end with a sweet noteRecommendationsMajor players implement ways of using community based tourism as a solution for growth in tourism.Tourism industry fully utilizes all the developments of technology foe economic significance of Jamaica.Hospitality industries continuer the delivery of quality service to exceed their customers expectations which will result in rewards for them.